How To Register A Laptop On Fios

FAQs - Removable Devices

Q: Why is my device non detected by Verizon Media Manager?

A: The device should be in either mass storage fashion or MTP manner in club to be detected by VMM. If you have an SD Carte du jour on the device, y'all can turn on mass storage mode by selecting the options menu on your device.
For example: If the device is LG Dare, LG Voyager, LG Env2

Go to Settings & Tools -> Tools -> USB Mass storage

If the device is BlackBerry

Go to Memory options and select the choice to turn ON Mass storage and set it to automatically connect in mass storage mode when connected.

For other devices, see the specific user manual.

Q: What is mass storage fashion?

A: Near of the devices support mass storage mode. If you have an SD Menu on the device, you can plough on the mass storage way past selecting the advisable options on the device. When you connect your device to the PC and if the pick is set on the device, then yous can check for the following:

Open my reckoner
Look for bulldoze letter: Removal media (E:\) - If you already have other devices plugged in, then the drive letter of the alphabet would exist F: or G:
Double click on the drive letter of the alphabet and make sure it is accessible from Internet Explorer.

Q: What is MTP?

A: Media Transfer Protocol (MTP) from Microsoft is used to transfer music between the device and the PC. To employ your device in MTP way, you need to have Windows Media Role player 10 or in a higher place. If the device supports MTP, you can turn on the MTP mode by selecting the appropriate selection on the device.
For Case: If the device is VCAST Mobile from Verizon wireless

Get to My Music -> Sync Music; or Go to Media center -> Music & Tones -> Sync Music (Option 6)
Note: for Verizon Wireless phones, the MTP transfer is limited to device to PC/laptop because of their VCAST product.

If the device is BlackBerry

Go to Options -> Turn on MTP when connected

Q: Why can't I import music from my VCAST Mobile phone?

A: VCAST mobile from Verizon Wireless does not support the re-create of the music from device to PC.

Q: Why I can't I play music on the STB from my VCAST Mobile Telephone?

A: VCAST Mobile phones do non support the import of the music from another device, therefore it is not possible to play the music on the STB.

Q: How do I set my VCAST Mobile phone to music sync so I can interface with Verizon Media Manager?

A: Get to Media Center -> Music &Tones -> Sync Music or My Music -> Sync

Q: How practice I plough on mass storage manner on my device?

A: If the device is LG Cartel, LG Voyager, LG Env2

Go to Settings&Tools -> Tools -> USB Mass storage

If the device is BlackBerry

Become to Memory options and select the option to turn ON Mass storage and set automatically connect in mass storage mode when continued.

For other non-Verizon Wireless devices, delight review the individual user manual.

Q: I am having trouble getting my BlackBerry recognized as an MTP device?

A: A few of the BlackBerrys require that the USB commuter exist installed on the PC to be recognized as MTP device.
The drivers can be downloaded from the following location
https://www.blackberry.com/Downloads/browseSoftware.do

Q: Can I copy music from my BlackBerry to PC?

A: Aye, import of Music is supported both in mass storage and MTP mode for the Blackberry.

Q: Can I copy music from PMP devices to PC?

A: Aye. You must put your device in the proper mode so that Verizon Media Manager can successfully interface.

Q: Is Photo/Video transfer supported in MTP fashion?

A: VCAST Mobile phones exercise non support Photo/Video transfer. For other devices, this feature shall exist added in futurity releases.

Q: Tin can I transfer Rhapsody subscription music to my VCAST Mobile phone?

A: Yeah, only you must use the Rhapsody awarding to download information technology.

Q: How do I resolve Connect Failure message on my device?

A: Select the CLR or END button on device.
Unplug the device from PC
Plug-in the device to PC
Select the option to starting time MTP on the device
If the device does not connect to PC, try connecting to a different port on PC.

Q: I have connected my Blackberry Storm but Verizon Media Manager does non recognize it. What can I do?

A: The Blackberry Storm, forth with other Blackberrys, has a setting that must be user-enabled. Go to Options > Retentivity and set both "Mass Storage Way Support:" to ON and "Auto Enable Mass Storage Mode When Connected:" to Aye.

Q: I take continued my iPod but Verizon Media Manager is not finding all of my media from that iPod. What can I practice?

A: iPod memory tin can contain both encrypted and not-encrypted files. Verizon Media Managing director will merely scan the non-encrypted files. In addition, you must enable the "Hard Disk usage" to ON through iTunes and and then Verizon Media Manager will exist able to scan and import the media files. Yet, Verizon Media Manager will still be limited to the media files that Windows Explorer is able to detect.
To determine which files are readable, connect the iPod and open Windows Explorer on the PC. The media files seen in Windows Explorer should too exist displayed in Verizon Media Manager when the iPod is scanned.
Some files, like from iTunes, are in DRM format which is a proprietary class that cannot be accessed on other devices.

Q: Verizon Media Managing director does not see my cell phone/device. What can I exercise?

A: At that place are two ways to practice this for Verizon Wireless phones:

Connect the telephone via the USB port and so select the 'Sync Music' option from the phone'southward Media Center to perform the music transfer. Note: this is limited to only a phone to PC transfer. 'Sync' Mode: On the Verizon phone, click on the 'Media Center' icon, then select 'Music & Tones' and so 'Sync Music'. A display will show the Sync Music screen.
Connect the phone via the USB port and then select 'Settings & Tools' and then 'Tools' and and so 'USB Mass Storage.' Notation: this allows for bi-directional transfers.

For non-Verizon phones:

Connect the phone via the USB port then select the 'Enable USB' selection from the phone'south menu to perform the media transfer. 'Enable USB' Mode: Non-Verizon phones differ on irresolute to USB fashion, check the user guide.

For other devices, the steps required to having Verizon Media Manager see the device varies and you should consult your user manual.

Q: I requested a bitrate of 375 kbps for a video transfer from my pc to my removable device. Instead, it was 316 kbps. Why isn't information technology what I asked for?

A: At that place are two possibilities:

The requested bit rate degraded the video too much so an alternate bitrate by Verizon Media Managing director was used for maximum quality.
The video did not contain plenty information to transcode at the higher bitrate.

Q: I continued my removable device, chose 'No' when asked to scan the media, so clicked "Add Binder(s) to Library" and chose the drive for the removable device. The binder(s) appear but are empty. Why?

A: Choose 'Yeah' when asked to scan the media when the device is starting time connected. This is a known consequence and will be fixed in the side by side release.

Q: I copied some music files from my PC/laptop to my removable device and noticed that the Genre on my device does not match what is shown on the PC/laptop. What happened?

A: This is a known effect and will be fixed in the adjacent release.

Q: I have a Motorola Razr with a 2GB SD carte du jour. When I connected it to the PC/laptop and clicked 'Aye' to scan the device afterward putting information technology in 'Sync' fashion, it took a long time to scan. Why was information technology then dull?

A: This is a known outcome with the Motorola device.

FAQs - PC

Q: How practice I browse for media?

In Verizon Media Managing director, select File and then Launch Scan Magician and select ane of the options to keep.
Or click on and select media folders to add media to the library.

Verizon Media Manager volition then scan for photo, video, and music files and add any folder in the library.

Q: How practise I check whether I take the latest version of Verizon Media Manager?

A: From the Help carte du jour, select Check for Updates. If you do non have the latest version, you will be prompted to download the upgrade. Upon startup, Verizon Media Manager automatically checks for the most recent version and will prompt you lot to download the newer version if one is plant.

Q: How exercise I remove all scanned photo, video, or music folders?

A: Y'all tin remove all media within your Verizon Media Manager by clicking File and then Remove All Media. You will receive a confirmation message; click Yes to remove.

Q: How do I accommodate the volume?

A: Click and hold on the book slider at the bottom:

Elevate to the right to increment the volume.
Elevate to the left to decrease the volume.

Q: Why tin can't I see all the songs/pictures/videos in my Verizon Media Manager music/photo/video folders that I can see in my Windows file system?

A: If you have added or removed songs, videos, or photos since your original scan, they might not have been detected by Verizon Media Manager. If this is the case, you lot may refresh the scanned music binder by following these steps:

Right-click on the folder in the Scanned Music/Photograph Folders tab that you would like to rescan.
Click Rescan Folder.

Note: Verizon Media Director will not scan folders/files which take long path and names.
The binder will rescan and you'll meet changes since your original browse.

Q: Some of my songs practise not play in Verizon Media Manager and are skipped in my playlist. Why does this happen?

A: In most cases, these files have been encoded in variable scrap rate format. This method is used primarily to reduce the size of audio files. Verizon Media Manager does non support playback of these types of music files.

Q: What Firewall settings should I gear up up in my PC when using Verizon Media Manager?

A: If your PC has the Windows XP Operating Organisation with SP2 and you are using the Windows XP firewall:

Get to your Windows System Tray.
Select Start.
Select Settings.
Select Command Console.
Select Windows Firewall Settings.
You will see 3 tabs in the Windows Firewall Settings window - General, Exceptions and Advanced.
Select Exceptions tab.
Check the list of Programs and Services - If Verizon Media Manager is included in this list and has a check mark you lot are good to go, else
Select the Add together Programme button.
Cull the Verizon Media Manager software (MediaManager.exe and VTServer.exe) to exist added to the Exceptions list.

Yous should now be able to see your devices in the Verizon Media Director Boob tube interface.
Annotation: If you lot accept personal firewall software installed in your PC (due east.m. McAfee, Symantec, Zone Alarm) or are using the Verizon Cyberspace Security package you will demand to add together the Verizon Media Manager software to the firewall'due south exceptions list to enable detection on the TV in your in-home network.
For directions, delight refer to the review the Firewall Setup section of this document or the Aid department of your firewall software and type the following query "Adding software to the exceptions list".

Q: Where does Verizon Media Manager salve log files?

A: Click on Start, then Run. Blazon "%appdata%\Verizon\Verizon Media Director" and select OK to open Windows Explorer.

Q: I have music and photos on a USB drive or on an external network drive. How practise I create music playlists or photo slideshows with these files?

A: To do this you must first import the pictures into your figurer'south local difficult drive. Simply plug in the device to your estimator while Verizon Media Manager is running. Verizon Media Manager will automatically prompt y'all to scan the contents of the USB or external network.
To shop this media inside the Verizon Media Manager folders, use the Elevate and Driblet procedure to motility the media to the desired playlists or folders.
The new slideshow should now exist listed on your Idiot box.

Q: What type of media files does Verizon Media Manager support?

A: Verizon Media Managing director supports the following file formats:
For Photos, Verizon Media Manager supports JPG/JPEG, GIF, PNG and BMP.
Note: The default browse setting will only import photos in the JPG format and greater than 10 KB. Yous can change these settings in Tools > Settings > Scanning.

For Music, Verizon Media Managing director supports MP3, WAV, WMA and M4A (unprotected AAC).
Note: The default browse setting volition not browse files in the WAV format and files shorter than seven seconds. You can change these settings in Tools > Settings > Scanning.

Important Note: Some supported video files may non exist playable because the codec used to create the video is non supported. A codec encodes a data for transmission, storage or encryption, or decodes it for playback or editing. Supported Video Codecs in AVI/MP4 files: MJPG, M4S2, XVID, DIVX, WMV, MPG, FLV1, VP6F, and MP42.
Supported Audio Codecs in AVI/MP4 files: wma, qcelp, raw-pcm, mp3, m4a, mpga, and adpcm.
For Video, Verizon Media Director supports AVI, WMV, FLV, 3GP/3G2, MPG (not-MPEG2 videos), MP4/M4V (non-H.264 videos).
Note: The default scan setting will not browse files in the 3GP/3G2 format and files shorter than 3 seconds. You lot can change these settings in Tools > Settings > Scanning.

Q: How can I check the codec of a particular video if it is not getting scanned?

A: Open the file in "Windows Media Player" and click on "File/Properties" to bank check the video codec. Some of the files may not exist opened in Windows Media Player in which instance they can be opened if any other video thespian is installed to cheque the video codec.

Q: I have an .AVI file that plays in Windows Media Player but Verizon Media Manager is not able to scan/play it. Why does this happen?

A: AVI is a container format and tin can have sound/video encoded using various codecs. Verizon Media Manager does not support all audio/video codec types. Please refer to the supported Audio and Video codec list.

Q: I have an .MPG file that Verizon Media Manager is not able to browse/play. Why does this happen?

A: MPG files can have videos encoded using MPEG-1 or MPEG-2 codecs. Verizon Media Manager does non support MPEG-2 encoded videos. Only MPEG-one Videos are supported at this time.

Q: Verizon Media Manager 3.0 is not able to scan my .MPEG files. Why not and what should I do?

A: This is a known issue. Please rename your .MPEG files to .MPG and rescan your files/folders.

Q: Some of the video files have been removed from my playlist after an upgrade. Why did this happen?

A: Delight refer to the supported video files listing above.

Q: When I play a video in Verizon Media Manager on the PC, an ActiveMovie window pops up. What should I practice?

A: Please exit your Verizon Media Managing director application and re-launch information technology. If the issue persists, ship us your video file to investigate the root cause.

Q: When I effort to play DRM songs on my PC, Verizon Media Managing director displays a message that I do non have a valid DRM license to play the song only the progress bar keeps moving. Why does this happen?

A: DRM songs are protected and cannot be played. The progress bar is a known issue and will exist fixed in the next release.

Q: Verizon Media Role player cannot play some zero duration songs that Windows Media Player is able to play. Why non?

A: This is a known result and will be fixed in the side by side release.

Q: I cannot make the Musical Slideshow for Photo Folders feature work on my STB since upgrading to Verizon Media Manager. Why non?

A: This is a known issue and will be fixed in the next release.

Q: Why am I not able to search any internet videos on the PC or FiOS TV/STB?

A: Pace 1: please check if you are able to connect to the Internet. Open "Internet Explorer" and open up http://www.google.com/
Footstep two: when the PC has software like netnanny.com, which blocks spider web site access or allows access to only some web sites, Internet videos on PC and FiOS Goggle box will not work. The result will be the same if you search for any keyword on veoh.com - you will become a message on the PC which states the access is blocked. Expect the same behavior from a search via the FiOS TV/STB.

Q: Why tin can't I launch a slideshow on the PC?

A: If Flash is non installed or is not properly registered, then Verizon Media Managing director cannot play a slideshow on the PC. Please install the FP_AX_CAB_INSTALLER.exe file found at the post-obit site and so try launching the slideshow once more.
https://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

Q: When I perform an Internet video search, I don't come across as many results in Verizon Media Manager as I do when I go directly to those sites. Why?

A: Verizon Media Manager has contractual obligations with these Cyberspace video web sites and must filter out those videos that practise not meet the contractual criteria.

Q: The installation of Verizon Media Manager aborted before it completed. What should I do?

A: Execute the post-obit:
Click on Starting time and select Run. Blazon "regsvr32 C:\WINDOWS\system32\vbscript.dll" on the command line and click Ok.
This volition register the VBScript component which is required by Installer to execute some custom actions.
Annotation: This issue could exist seen in new VISTA Os machines.

Q: The Verizon Media Managing director installation process is failing to beginning or is returning an installation termination message at the commencement of the installation. What should I practice?

A: It is probable that the installer engine in your auto is corrupted. To re-install the installer engine follow these steps.

Navigate to the location C:\Program Files\Common Files\InstallShield\Driver and delete all folders and files from in that location.
Install the MediaManager application which will commencement install the install engine which volition trigger the MediaManager installation to complete.

Q: I know there is a newer version of Verizon Media Director but the automated upgrade failed. What should I practise?

A: Perform a clean installation as follows:

Make a backup of the folder contents C:\Documents and Settings\<userName>\Application Data\verizon.
Uninstall MediaManager: Click on Starting time and select Settings, then Control Console, then Add/Remove Program, so find and click on Verizon Media Manager. Click Remove.
Install the fresh MediaManager from http://www36.verizon.com/fiostv/web/
Overwrite the folder contents from the backed upwards re-create to C:\Documents and Settings\<userName>\Awarding Information\verizon.

Q: I have multiple DVRs. How do I utilize Verizon Media Manager? Can I stream betwixt them?

A: The DVR that yous choose equally the Home Media DVR will become your 'hub' DVR. Afterwards you subscribe to the Home Media DVR feature, you will be able to access Verizon Media Manager from all of your DVRs. You can too have multiple computers in any combination of PC and/or MAC continued together and running the Verizon Media Manager client, but each computer can simply stream to ane DVR at a time.

Q: I am using Windows XP SP2. When I tried to run an MPG file that is a home video, I receive an error on the Television receiver that the video cannot be run at this time. The video runs fine on the PC. Any suggestions?

A: This is a known upshot in soda. 3ivx is non able to transcode some MPG files to MP2T.

Q: I receive "Error, Verizon Media Director cannot access contents at this fourth dimension, please try once again subsequently" when I try to access any Verizon Media Manager video on my Television receiver. My PC/laptop is using Windows XP SP2. What can I do?

A: This could be 3ivx installation upshot. Re-registering 3ivx dlls could fix this issue (annals.bat).

Q: I am using Vista Operating System and cannot install the client. What can I do?

A: Make sure to log in as an Administrator prior to attempting the installation. This installation error may exist caused by a lack of privilege.

Q: I am trying to Sign In to the Shop, simply my username and password are failing. What tin can I practise?

A: If you do not have a current .net account or have forgotten your username and/or countersign for a current .net account, you tin register a new account or get help in remembering your username and/or countersign by clicking on the advisable option below.

If you demand to register for a new username and countersign, click on the Register Now button and you volition prompted to verify your existing account then supply a unique username and countersign combination.
If you lot have forgotten your password, you will exist prompted to verify your existing account and so will be allowed to change your password.

Q: In Starz Play, I clicked on a preview then clicked on some other while the first was playing. The video froze. What can I do?

A: This is a known consequence with the actor. Sometimes the title changes and sometimes not, but the video stops. It will be fixed in the side by side release.

Q: My cyberspace service failed while I was purchasing a product in the Verizon Media Managing director Shop.

A: Workaround: None. The mistake message states, "We are unable to process your request. Please endeavour again later." which does not clarify that the PC/laptop is not to the Internet. This is a known upshot and volition be fixed in the next release.

Q: I occasionally see my screen display randomly 'jittering' back and forth. Why is this happening?

A: This is a known issue but has been a rare occurrence with no identified resolution.

Q: Verizon Media Manager gets very slow when I try to brand a purchase in the Store.

A: This is a known consequence with the interface with Internet Explorer and we are working on a resolution.

Q: Verizon Media Director did non inform me that I was trying to purchase a product that I had already made until I was far into the purchase process. Why can't I exist told sooner?

A: The best style to avoid this is to Sign In and review your production purchase condition before starting a purchase. The serial of screens for the purchase procedure are displayed to collect information. When the complete prepare of information is collected, information technology is sent to the database and only then do we know that the purchase has already been made.

Q: I connected my camera in Verizon Media Manager and clicked on ane when it was displayed but the Date Created and Camera Date fields were all zeros. What's incorrect?

A: This is a known event with sure devices and we are working on a resolution.

Q: I am having trouble with the �Authorize my PC� feature. What can I exercise?

A: The Security DRM upgrade may have failed. Follow these steps to perform an upgrade:

Exit Media Manager using File > Exit.
Reset the Windows Media DRM by renaming the Windows Media DRM folder. Notation that the Windows Media DRM folder is a subconscious system folder. To view hidden files and folders, follow these steps:
1. Click Start, and so click My Computer.
2. On the Tools bill of fare, click Folder Options, and then click the View tab.
3. Click "Prove subconscious files and folders".
4. Untick (clear) the "Hide protected operating arrangement files" check box.
  The post-obit are the typical locations of the Windows Media DRM folder, depending on your operating organization version:
  - Windows Vista/Windows 7: C:\ProgramData\Microsoft\Windows\DRM
  - Microsoft Windows 2000 and Windows XP: C:\Documents and Settings\All Users\DRM
5. Rename the DRM folder as "DRM_001".

Note: if yous rename the DRM folder, you will lose the DRM licenses already stored on your PC/laptop and will demand to renew them past accessing the application for each.

If you are unable to locate the DRM folder, repeat steps 2b - 2nd once again. If you still cannot locate the DRM folder, then practice a organisation search. For example, in Windows XP, click Outset > Search > For files or folders. Then type 'DRM' and click the 'Search' push button.

For normal DRM update, download and install the Windows Media DRM component at: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1
If you receive fault message like "The file that y'all are trying to utilise requires a software component on your estimator to exist upgraded....", so click on this link instead: http://go.microsoft.com/fwlink/?LinkID=75378
1. If there is a message "This website wants to install the following add-on: 'mf' from Microsoft Corporation. If yous trust the website and the addition and want to install it, click here." displayed on the Info Bar at the acme of your browser window, click on this Info Bar and a driblet-down carte will be displayed. Click on "Install Active-Ten Control" pick.
2. Once installed, click the 'Upgrade' button to go along.
3. Launch Media Director, select the desired movie and click on Download. This will prompt to authorize the PC.

FAQs - Television

Q: What exercise I do if I don't see a playlist or slideshow on my Television receiver menu?

A: You must make sure that you take created a playlist or slideshow on your PC/Laptop and have the Unhide option activated for your Telly menu in the application.

Q: Why do I encounter distortions in video/audio when I play them on Television/PC?

A: At that place are many factors which can bear upon the quality of a video including:

Efficiency with which the video was recorded.
Ability of your PC to decode/play loftier flake rates, resolutions etc.
Efficiency of the compression technique employed.

The following are suggestions on how to better video quality:

Use a meliorate quality encoder or compression technique or recording mechanism. For example, a video recorded on your prison cell telephone is built for display on small screen sizes. When we endeavor to display on TV, the quality might degrade, particularly in the full screen way.
Be certain your PC has enough resources to play the video. Check the CPU usage on your PC. It is preferable to keep information technology beneath ten% usage when Verizon Media Director is not running.

Practise not use high quality formats such as HD video or sound recorded in 7 channels since Verizon Media Manager does not support those formats.

Q: When I try to play music, a slideshow with music, or watch a video with Verizon Media Manager I am having problems with audio on my TV. What tin can I do?

A: We accept known audio problems for certain combinations of Boob tube model and cablevision but are working to resolve them.

Q: When I play a video in Verizon Media Manager on TV, an ActiveMovie window pops upwards on the PC and the video stops playing on TV later on some fourth dimension. Why does this happen?

A: This is a known issue and will be stock-still in the next release. Please share your video with usa for investigation.

Q: I take music files that seem to skip during playback on the Tv set. Why does this happen?

A: Verizon Media Manager does not support high scrap rate sound files for playback on the Television receiver. Please cheque your audio files to be sure that they do not exceed 192Kbps (kilobits per second).
The suggested sound flake rate is 128 Kbps (kilobits per second) to ensure the best quality of music playback.
If you still experience audio playback performance issues, discontinue the utilise of the Multi-Room DVR feature and try Verizon Media Manager again.

Q: I am not able to play any Videos on my TV or I become the post-obit error while playing Local/Internet Videos on my TV: "Verizon Media Manager is not able to play this video at this fourth dimension. Please try again later." What tin can I practise?

Exit the Verizon Media Manager awarding.
Open the Task Manager and bank check if the VTServer.exe procedure is running. If yes, then terminate it past clicking "Finish Process".
Launch Windows Explorer and open up the folder where Verizon Media Manager is installed on your PC. Open the Release subfolder and run Register.bat file.
Re-launch the Verizon Media Managing director application and click on "Video Component Check" and click on "Yes" for the message box that follows.
If the problem still persists make a copy of "Verizon Media Manager" folder from: %appdata%/Verizon\ Verizon Media Managing director.

Q: Why are some Videos very choppy on Television receiver?

A: The source web server for Cyberspace video files could be deadening. In such cases the video will pause and play. It also depends on the internet connectivity and it's bandwidth.

Q: Can photos, videos, and music be streamed to my Television set if I have a wireless network at home?

A: Yes, Verizon Media Manager photos, videos, and music can exist streamed to the STB/TV over a wireless network.
However it is recommended that you have at least an 802.11b network to ensure optimum Verizon Media Director performance. Also, other devices in the domicile (microwaves and 900MHz cordless phones) can crusade interference with your wireless network. This may halt communication betwixt your PC and your TV. If this happens often we recommend using a wired connexion.

Q: Volition Verizon Media Managing director be able to play my photos, videos and music on the TV when I am logged into my corporate VPN (Virtual Private Network) on my computer?

A: Virtual Private Networks (VPNs) are highly secured by firewalls which tin can prevent detection of your PC on the Goggle box interface.
It is necessary that yous sign out of your VPN before trying to admission Verizon Media Manager on your Television.
If the VPN has installed a firewall that does not get deactivated when exiting, you lot volition take to make sure that:

UDP Port 5050 is open. This port is used to discover devices.
TCP Port 18000 and 18001 are open up. These ports are used for media streaming.

Q: I run across "MTU - please restart your PC" displayed on my Set up-Top Box. What does this hateful?

A: A disquisitional registry entry has been updated on your PC. Please restart your PC so Verizon Media Manager application can read the new entry. This is a required modify for Verizon Media Manager to stream videos to TV.

Q: Why am I not able to search any cyberspace videos on PC or STB?

A: Offset, please bank check if you are able to connect to the Net. Open "Internet Explorer" and open http://world wide web.google.com/
Second, when the PC has software like netnanny.com, which blocks spider web site admission or allows access to but some web sites, Internet videos on PC and FiOS Television volition not work. The result will exist the same if you search for whatever keyword on veoh.com - you lot volition get a message on the PC which states the access is blocked. Look the same behavior from a search via the STB.

Q: I have multiple DVRs. How do I employ Verizon Media Manager? Can I stream between them?

A: The DVR that you lot choose every bit the Dwelling Media DVR will get your 'hub' DVR. After you subscribe to the Home Media DVR characteristic, you will be able to access Verizon Media Director from all of your DVRs.
You tin likewise have multiple computers in any combination of PC and/or MAC connected together and running the Verizon Media Manager customer, but each calculator can merely stream to one DVR at a time.

Q: I am using Windows XP SP2. When I tried to run an MPG file that is a home video, I receive an error on the TV that the video cannot exist run at this time. The video runs fine on the PC. Any suggestions?

A: This is a known effect in soda. 3ivx is not able to transcode some MPG files to MP2T.

Q: I am using Windows XP SP2 and receive "Error, Verizon Media Manager cannot access contents at this fourth dimension, please try again after" when I endeavour to access a Verizon Media Manager video, abode or Internet, on my Television. What can I do?

A: This could be 3ivx installation issue. Re-registering 3ivx dlls could fix this effect. (register.bat).

Q: On the TV, I launched Verizon Media Manager while on a locked/unsubscribed channel and chose a photograph album to view and then pressed the Leave button on the remote. The locked/unsubscribed aqueduct video displayed for several seconds.

A: This is a known behavior that cannot exist corrected.

Q: I clicked Tools > Media Managing director Settings and chose to use the Video Quality of 'Default' (see effigy) then played a video on the Tv set. I inverse the Video Quality to 'Loftier' but could not encounter a difference when I played the video again. What happened?

If 'Default' is selected, then the quality is based on the source video'south bit charge per unit. When 'High' is selected, the quality should transcode to that chip rate. This is a known issue.

Q: I was watching a video on the TV using Verizon Media Manager and the PC/laptop was put into Standby mode. The video paused but the progress bar connected as if it was nonetheless playing.

A: This is a known consequence.

Q: On the TV, I performed a search of Cyberspace videos and selected to play the kickoff video in the results. The second one displayed "The requested operation has timed out. Delight try once more." Why tin't I play the other videos?

A: This is a known effect and nosotros are working on a resolution.

Known Issues

Q: Verizon Media Manager iii.0 is not able to scan my .MPEG files. Why not and what should I practise?

A: Workaround: Please rename your .MPEG files to .MPG and rescan your files/folders.

Q: When I try to play DRM songs on my PC, Verizon Media Director displays a bulletin that I do not have a valid DRM license to play the song but the progress bar keeps moving. Why does this happen?

A: DRM songs are protected and cannot be played.
Workaround: None. The progress bar issue will be stock-still in the side by side release.

Q: Verizon Media Thespian cannot play some zero elapsing songs that Windows Media Player is able to play. Why not?

A: Workaround: None. This is a known outcome and will exist stock-still in the next release.

Q: I cannot make the Musical Slideshow for Photo Folders feature piece of work since upgrading to Verizon Media Manager. Why not?

A: Workaround: None. This is a known consequence and will be fixed in the next release.

Q: The installation aborted before it completed. What should I do?

A: Workaround: Execute the post-obit:
Click on Start and select Run. Type "regsvr32 C:\WINDOWS\system32\vbscript.dll" on the command line and click Ok.
This volition register the VBScript component which is required by Installer to execute some custom actions.
Note: This result could be seen in fresh VISTA OS machines.

Q: I am using Windows XP SP2. When I tried to run an MPG file that is a domicile video, I receive an error on the Telly that the video cannot be run at this time. The video runs fine on the PC. Any suggestions?

A: Workaround: None. This is a known issue in soda. 3ivx is non able to transcode some MPG files to MP2T.

Q: I am having bug with sound on my Television receiver when I effort to play music, a slideshow with music, or watch a video with Verizon Media Manager. What can I practice?

A: Workaround: None. We take known audio bug for certain combinations of Tv model and cable:

7216 HDMI cable for Sony Bravia Model XBR9 TV (can hear audio with analog audio output) - version 1.62 and 1.seven.
7216 HDMI cable while tuned to an un-subscribed channel - version ane.7 merely.
Mix of audio with alive Television with 7216 HDMI cable when tuned to a scheduled recording channel through the tuner conflict prompt - version 1.7 only.

Q: When I play a video in Verizon Media Manager on TV, an ActiveMovie window pops upward on the PC and the video stops playing on Goggle box after some time. Why does this happen?

A: Workaround: None. This is a known issue and will be stock-still in the side by side release. Delight share your video with us for investigation.

Q: In Starz Play, I clicked on a preview then clicked on some other while the first was playing. The video froze. What tin I do?

A: Workaround: None. This is a known outcome with the thespian. Sometimes the title changes and sometimes not, but the video stops. It will exist stock-still in the next release.

Q: I connected my removable device, chose 'No' when asked to scan the media, and then clicked "Add Folder(s) to Library" and chose the bulldoze for the removable device. The folder(s) appear only are empty. Why?

A: Workaround: Choose 'Yep' when asked to browse the media when the device is first connected. This is a known result and will exist stock-still in the next release.

Q: On the Boob tube, I launched Verizon Media Director while on a locked/unsubscribed channel and chose a photo album to view and then pressed the Exit push button on the remote. The locked/unsubscribed channel video displayed for several seconds.

A: Workaround: None. This is a known beliefs that cannot be corrected.

Q: I clicked Tools > Verizon Media Director Settings and chose to use the Video Quality of 'Default' (see figure) then played a video on the TV. I changed the Video Quality to 'Loftier' but could not see a difference when I played the video over again. What happened?

Workaround: None. If 'Default' is selected, then the quality is based on the source video'southward bit rate. When 'High' is selected, the quality should transcode to that bit charge per unit. This is a known outcome.

Q: My internet service failed while I was purchasing a production in the Verizon Media Manager Store.

A: Workaround: None. The error message states, "We are unable to process your request. Please try again later." which does non analyze that the PC/laptop is not to the Internet. This is a known effect and will be fixed in the next release.

Q: I copied some music files from my PC/laptop to my removable device and noticed that the Genre on my device does not lucifer what is shown on the PC/laptop. What happened?

A: Workaround: None. This is a known issue and volition be fixed in the next release.

Q: I have a Motorola Razr with a 2GB SD carte du jour. When I connected it to the PC/laptop and clicked 'Aye' to scan the device after putting it in 'Sync' mode, it took a long time to scan. Why was information technology so slow?

A: Workaround: None. This is a known issue with the Motorola device.

Q: I occasionally run across my Verizon Media Manager screen display randomly 'jittering' dorsum and forth. Why is this happening?

A: Workaround: None. This is a known outcome simply has been a rare occurrence with no identified resolution.

Q: I was watching a video on the TV using Verizon Media Director and the PC/laptop was put into Standby mode. The video paused simply the progress bar continued every bit if it was notwithstanding playing.

A: Workaround: None. This is a known issue.

Q: On the Television receiver, I performed a search of Internet videos and selected to play the first video in the results. The second one displayed "The requested operation has timed out. Please try again." Why tin can't I play the other videos?

A: Workaround: None. This is a known issue and nosotros are working on a resolution.

Q: Verizon Media Manager gets very slow when I endeavour to make a buy in the Store.

A: Workaround: None. This is a known outcome with the interface with Cyberspace Explorer and we are working on a resolution.

Q: Verizon Media Managing director did not inform me that I was trying to purchase a product that I had already made until I was far into the buy process. Why tin can't I be told sooner?

A: Workaround: Sign in and review your production purchase status before starting a purchase. The series of screens for the purchase process are displayed to collect information. When the complete fix of data is collected, it is sent to the database and but then do we know that the buy has already been made.

Q: I connected my camera in Verizon Media Managing director and clicked on one when information technology was displayed but the Date Created and Camera Date fields were all zeros. What's incorrect?

A: Workaround: None. This is a known issue with sure devices and nosotros are working on a resolution.